Privacy Policy

Zikimall Privacy and Cookie Policy

Welcome to Zikimall! Your privacy is a top priority for us. This Privacy and Cookie Policy explains how Zikimall  collects, uses, shares, and protects your personal data when you visit or make purchases from www.shop.zikimall.com (the “Site”). By using our services, you agree to the terms outlined in this policy.

1. Information We Collect
2. Personal Information

We collect personal data that you voluntarily provide when you:

• Register an account on our Site
• Place an order
• Sign up for newsletters or promotions
• Contact us for support or inquiries

The personal information we collect may include:

• Full Name
• Email Address
• Phone Number
• Physical Address
• Payment Details (e.g., credit card information)
• Account Information (e.g., username, password)

1. Non-Personal Information

We automatically collect non-personal information related to your use of the Site, such as:

• Browser type and device information
• IP address and geographic location
• Operating system
• Usage data (e.g., pages visited, time spent on the Site)
• Referring URL

2. How We Use Your Information

We use your personal information to:

• Process and complete your orders
• Provide customer support
• Customize your shopping experience
• Send you marketing communications and promotions (with your consent)
• Improve our products, services, and website functionality
• Prevent fraud and secure your data
• Comply with legal obligations

3. How We Share Your Information

Zikimall does not sell or rent your personal information to third parties. However, we may share your data under these circumstances:

• Service Providers: We may share information with third-party vendors, such as payment processors or delivery companies, to facilitate transactions.
• Legal Obligations: We may disclose your data if required by law, or to protect our legal rights.
• Business Transfers: If Zikimall undergoes a merger, acquisition, or asset sale, your information may be transferred to the acquiring entity.

4. Cookies and Tracking Technologies
5. What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They help us understand user behavior, remember your preferences, and enhance your overall experience on the Site.

1. Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the Site to function properly (e.g., to process your orders).
• Performance Cookies: These cookies collect anonymous data on how users interact with the Site, helping us improve functionality.
• Targeting/Advertising Cookies: These cookies track your browsing habits to deliver personalized advertising.

1. Managing Cookies

You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of the Site and limit your shopping experience.

5. Data Security

We employ various security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include data encryption, secure connections (SSL), and restricted access to personal information. However, no online transmission of data is completely secure, so we cannot guarantee absolute protection.

6. Your Rights

As a user of Zikimall, you have the right to:

• Access the personal information we hold about you
• Request corrections or updates to your personal data
• Delete your account and personal data (subject to legal and contractual obligations)
• Withdraw consent for marketing communications
• Opt out of data collection for cookies and tracking technologies

To exercise your rights, please contact us at +263 774 460 460

7. Third-Party Links

Our Site may contain links to external websites or services. These third-party websites have their own privacy policies, and Zikimall is not responsible for their content or privacy practices. We encourage you to review the privacy policies of any site you visit through links on our platform.

8. Changes to This Policy

We may update this Privacy and Cookie Policy from time to time. Any changes will be posted on this page with the updated “Effective Date.” We encourage you to review this policy periodically to stay informed of how we protect your information.

9. Contact Us

If you have any questions or concerns about this Privacy and Cookie Policy, feel free to contact us at: Second Floor Fanum House, 57 Samora Machel Avenue, Harare.

• Email: [email protected]
• Phone: +263 774 460 460
• Physical Address: Second Floor Fanum House, 57 Samora Machel Avenue, Harare.

By continuing to use Zikimall, you acknowledge that you have read, understood, and agree to this Privacy and Cookie Policy.